GDPR Compliance Notice for Our Chatbot

Our chatbot is designed to assist you with inquiries and provide support. In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are committed to protecting your personal data.

How We Use Your Data

When you interact with our chatbot, we may process data you provide during the conversation. This data is used to:

• Respond to your queries and improve our services
• Enhance user experience and chatbot functionality

Legal Basis for Processing

We process data based on legitimate interest (to provide chatbot functionality) and, where applicable, your consent. You have the right to withdraw consent at any time.

Data Retention & Storage

• Chat transcripts may be stored securely and retained only as necessary.
• We do not share data with third parties without your consent, except where required by law.
• Our chatbot does not use automated decision-making that significantly affects you.

Your Rights Under GDPR

You have the right to:
✅ Access the data we hold about you
✅ Request correction or deletion of your data
✅ Object to data processing or request restriction
✅ Withdraw consent at any time
✅ Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated

By continuing to use this chatbot, you acknowledge that you have read and understood this GDPR compliance notice.